Popular Product Conditions & Quality Questions

BU would be considered Mint State-never circulated. Appearance should contain sharp details, original mint luster, and no wear. You might still have minor imperfections from the minting/handling process, but this is normal and will not affect the BU grade. Secondary market would be considered previously owned, and the condition can vary. Appearance may show light handling marks, reduced luster, and minor scuffs. These items are sold "as-is" in terms of cosmetic condition. We do guarantee the weight and purity of all secondary market items.
Yes. This is considered a normal occurrence and is not classified as a defect.
Go over the purchase listing. If your metals have a grade of 'circulated', chances are, you got exactly what was ordered. Secondary market would be considered previously owned, and the condition can vary. Appearance may show light handling marks, reduced luster, and minor scuffs. These items are sold "as-is" in terms of cosmetic condition. If you feel like there was an error, please take photos and keep your exterior and interior packaging. Reach out to SD Bullion within the 3-business-day timeframe for us to look into.
Photo or video of all packaging (exterior and interior), shipping label/packingslip, items themselves should be emailed to sales@sdbullion.com within the required timeframe.
No. Returns & Exchanges are only accepted for material defects or fulfilment erros.
Collector is when you are buying a specific item. Dealer's Choice is an item where your buy will be a random pull.
Keep it dry, use airtight containers/capsules, add silica gel packets, avoid touching surfaces directly, separate from other metals, avoid rubber and certain plastics, climate control storage.

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