SD Bullion Help Center

Customer Support

Find answers to common questions about Customer Support.

Track My Order

Shipping Policy

Returns & Refunds

Payment & Pricing

Sell to Us

Contact Support

Track an Order Check the status and tracking details of your recent orders. Track Now

Shipping Times View shipping methods, carrier info, and estimated delivery times. View Shipping Info

Returns & Refunds Learn about our return policy and how to start a return or exchange. View Policy

Contact Support Get in touch with our team for personalized assistance. Contact Us

Popular Customer Support Questions

By phone at 800-294-8732 or email at sales@sdbullion.com

Order number, your name, and email address. Include any photos or a detailed explanation of what the issue is.

48 hours is our normal response time.

Email us at sales@sdbullion.com

By phone at 800-294-8732 or email at sales@sdbullion.com. Please be sure to include your order number, your name, and your email address. Include any photos or a detailed explanation of what the issue is.

Missing order/account information. If we cannot locate your account, we may need you to give us a call for more information. Courier delays-this would be related to shipping delays/issues. Damage or shortages-photo documentation and verification will be needed before we can find a resolution. Payment issues-in some cases involving payment issues. We might need your assistance to coordinate with our accounting team.