Frequently Asked Questions

1. Yes, SD Bullion ships internationally to select countries. For a list of eligible countries and more information, please review our international shipping policy.

Q3. What Currency are the Website's Prices Listed In?

1. All prices on the site are listed in United States Dollars (USD)

Q4. How will my order from SD Bullion be shipped?

1. All orders are packaged securely with the utmost care. All shipments are shipped fully insured excluding items shipped to addresses not covered by our shipping policy. Packages are shipped with the return address under a pseudonym to protect the confidentiality of the contents within.

Q5. Do you have any information for new investors?

Q6. Can I purchase precious metals inside my IRA?

1. Yes, please visit our Gold and Silver IRA page to learn more about purchasing Gold, Silver and Platinum inside of your IRA.

Q7. Can I change my order after my order has been placed?

1. Once your order is placed it cannot be changed. Please see our Terms of Use.

Q8. How much do you charge for Shipping?

1. We offer a flat rate shipping and insurance of $9.95 per order. If your order is more than $199.00 you will see a free shipping option at checkout. International orders are quoted separately per order and location. For more information please see our Shipping Policies.

Q9. Can I combine a previously placed order to lower my shipping cost?

1. Unfortunately, orders cannot be combined as the process is automated.

Q10. Am I able to cancel my order from SD Bullion after the order is confirmed?

1. You are unable to cancel your order after the order is confirmed without order cancellation charges and possible market loss differential. Please see our Terms of Use for complete details.

Q11. Do you accept trade-ins or buyback products that you sell?

1. Absolutely! SD Bullion is an industry leader in offering the highest buyback prices on the products we sell. Please give our bullion team a call to to discuss our current buyback rates and check out our Sell to Us page for more information.

Q12. Am I able to pick-up my order in person to save on shipping?

1. SD Bullion only makes available the address of our corporate office headquarters for payment processing and does not make public our order fulfillment or precious metal storage physical address. Therefore, you are unable to pick-up locally. We apologize for any inconvenience.

Q13. Is SD Bullion required to report my transactions to any Government agency?

1. SD Bullion is only required to report sales transactions which fall under the IRS Form 8300 requirements. SD Bullion is required to report any buyback transactions that fall under 1099-b requirements.

Q14. Does SD Bullion offer storage of precious metals?

1. Yes! SD Bullion offers secure, segregated depository storage at the most competitive storage rates in the industry. Please give our bullion team a call to discuss how we can assist your storage needs. Click here for details. 

Q15. What are the hours of operation for live assistance?

1. Monday-Thursday 8:00am - 8:00pm ET and Friday - 8:00am - 6:00pm ET

Q16. What if my package has missing or damaged items?

1. If your package has lost or missing items, please take photos of all of the packaging, contents, shipping label, and invoice before contacting and contact SD Bullion within 3 business days. Please do not throw any of the packaging away as items could accidentally have been discarded with the packaging. We will start an investigation on our end. Please call us at 1800-294-8732 or email us at sales@sdbullion.com

Q17. How long will my order take to arrive once I receive tracking?

1. Typically, packages arrive within 5-10 business days from the date of shipment. Time in transit may be affected by service used and service delays such as holidays, and extreme weather or circumstances. Please inform SD Bullion if tracking info has not updated within 10 business days by calling 1-800-294-8732 or emailing sales@sdbullion.com.

Q18. What carriers are used if I choose “My Choice Shipping”?

1. Orders are shipped using insured USPS, UPS, and FedEx. Each package is fully insured and may require a signature upon delivery. Packages can take on average 5-10 business days for delivery. The tracking number will be provided via email to you upon the date of shipment.

Q19. Will my package require a signature?

1. Orders do not always require a signature but will ship fully insured regardless of signature requirement or lacktherof. If you would still like to guarantee your order ships with a signature, you can call our customer service team at 1(800)-294-8732 to add a signature upon delivery for a small fee.

Q20. I can't checkout/the website appears broken. What should I do?

1. Your first step should be to clear the cache and cookies of the web browser you are using. Select the link below* that matches your current browser for step-by-step instructions:
   Google Chrome | Microsoft Edge | Safari (Mac) | Safari (iPhone/iPad) |Mozilla Firefox | Brave Browser
   
   We understand the importance of privacy and security to our customers. However if you use security tools such as adblocking software/extensions or a VPN, certain parts of our website may not function properly or become unusable. If you are still experiencing issues on the site you may need to temporarily disable your adblocker, VPN, etc while you make your purchase.

*Please note that these links will take you to external sites that are not in any way owned or affiliated with SD Bullion, Inc

Q21. Where are you located?

1. We are headquartered in the state of Texas. Our depository and fulfillment center are located near northwest Ohio, where the company was founded in 2012.
   
   As of January 2025, our HQ address has changed from 5151 Monroe Street, Toledo, OH 43623 to 2830 S Hulen St. #368, Fort Worth, TX 76109. Please note, this is not the address to which customers send paper check payments, nor is it a physical address. We do not do business, such as deliveries and returns, in person.

Last Updated on 02/26/25