Client Services Associate - $11 - $15/hr
About This Position
Are you a problem solver? Do you thrive on finding solutions for others? Do enjoy flexibility and autonomy in your work life? Do you enjoy learning new things? Do you love to multi-task, and by this we mean... do you like to do more than one thing all of the time? If you answered yes to these questions, then you might just be the perfect fit for this role.
Daily Job Duties
- Answer inbound calls from customers
- Update notes from customer calls in appropriate places
- Update orders with new information that comes in by the hour
- Assist customers through our customer service ticket program
- Be available to assist with online customer chat
- Create task and work with fellow teammates and other departments to see task through to completion
- Assist customers with setting up accounts and placing new orders
- Work with third parties (like FedEx) to solve logistic issues
- Be able to navigate different programs to research and solve customer inquiries
- Assist with outbound calls as needed to collect short-payments
- Strong Computer Skills, Seriously
- Be Able To Type More Than 45 Words Per Minute
- Must Have A Positive Attitude
- Must Be Able to Multi-Task
- Must Be Able to Work in a Fast Paced Environment
Why SD Bullion
While we are one of the fastest growing precious metals e-commerce websites in the world, we are also a small team always looking for superstars. And unlike, large corporations with 100's or 1,000's of employees where it is hard to stick out and management positions are hard to come by, we offer nearly unlimited potential and up-side for fast-paced, intelligent employees that are ready to take on responsibility and advance their career.
You'll also get the opportunity to work with state-of-the-art technology systems. This will give you the opportunity to learn third party technologies that you'll be able to put on your resume for your future.
About SD Bullion
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
Step into the fastest growing e-commerce company in the greater Toledo area. Join our talented team in building the largest precious metals dealer in the country.